September 18, 2026 13:42 EDT
September 18, 2026 17:42 UTC
INVESTIGATING
We are aware of an issue that may cause some XPTs to enter Windows Recovery mode, preventing the Patheon software from loading. Our Engineering and Support teams are actively investigating.
What to do:
- If your XPT is operating normally, do not reboot it. Rebooting an otherwise working XPT may cause it to enter Windows Recovery mode.
- If your XPT is already showing the Windows Recovery screen, contact DRB Support for assistance. Rebooting the XPT has shown not to resolve the issue.
- If a reboot becomes necessary for another reason, reboot one lane at a time, ideally before opening or after closing, to limit impact to your operations.
We appreciate your patience and will post updates as more information becomes available.September 25, 2026 10:27 EDT
September 25, 2026 14:27 UTC
INVESTIGATING
We are continuing to investigate an issue that may cause some XPTs to enter Windows Recovery mode, preventing the Patheon software from loading. Our Engineering and Support teams remain actively engaged and are working with vendors to identify the root cause and determine a resolution.
At this time, there have been no changes to the scope or impact of the issue. We will continue to provide updates as more information becomes available.
What to Do
-If your XPT is operating normally, do not reboot it. Rebooting an otherwise working XPT may cause it to enter Windows Recovery mode.
-If your XPT is already showing the Windows Recovery screen, contact DRB Support for assistance. Some are resolved by using the switch inside the XPT, power off for more than 30 seconds, and power on. Rebooting the XPT from the system has not been shown to resolve the issue.
-If a reboot becomes necessary for another reason, reboot one lane at a time, ideally before opening or after closing, to minimize operational impact.
We understand the importance of system availability to your operation and appreciate your patience as we continue working with our partners to investigate this issue. Additional updates will be provided as soon as new information becomes available.October 9, 2026 10:59 EDT
October 9, 2026 14:59 UTC
MONITORING
We have made progress on the issue that may cause some XPTs to enter Windows Recovery mode, preventing the Patheon software from loading. Working with our partners, we have identified an operating system issue that we believe is contributing to these failures. Our Engineering and Support teams have implemented a remediation on affected XPTs, applied remotely outside business hours.
What to Do
-If your XPT is operating normally, do not reboot it. Rebooting an otherwise working XPT may cause it to enter Windows Recovery mode.
-If your XPT is already showing the Windows Recovery screen, contact DRB Support for assistance. Some are resolved by using the switch inside the XPT, power off for more than 30 seconds, and power on. Rebooting the XPT from the system has not been shown to resolve the issue.
-If a reboot becomes necessary for another reason, reboot one lane at a time, ideally before opening or after closing, to minimize operational impact.
We understand the importance of system availability to your operation and appreciate your patience as we continue working with our partners. Additional updates will be provided as monitoring continues.
